UltraCare is our global technical assistance programme, covering preventive maintenance, corrective service, genuine spare parts, and emergency support for every Ultra Controlo system, wherever you are in the world.
From scheduled maintenance visits to 3 AM emergency fixes, UltraCare covers the full lifecycle of your Ultra Controlo equipment, with genuine parts, certified technicians, and factory-trained engineers.
Scheduled inspections, calibrations, and element replacements that extend equipment lifespan and eliminate unplanned downtime. Fixed annual cost, zero surprises, genuine parts included.
Request a contractRapid on-site repair of system faults. Our certified technicians restore functionality with minimal operational disruption.
Report a fault GENUINE PARTSFactory-exclusive components with full traceability and warranty. In-stock in Lisbon, shipped worldwide with same-week dispatch.
Order spare parts EQUIPMENTReplacement units, complementary pumps, compressors, dryers, and filters, for purchase or short-term rental while yours is serviced.
See equipmentFour decades of field-tested processes, codified into response-time commitments we track per-contract. When your pipeline is down, minutes matter. Here's how we move.
From the first call to post-service sign-off, every UltraCare intervention follows the same audited process. You know what happens, when, and who shows up.
You submit a ticket or call the emergency line. We review telemetry (if available), assess severity, and assign a certified engineer.
Parts pulled from stock, engineer briefed, travel confirmed. For critical hospitals, we carry spare units to bridge while repairs complete.
Repair performed to OEM spec with genuine parts. Every intervention logged with before/after readings and photographic evidence.
Digital service report delivered within 48 hours. Warranty activated automatically. Next scheduled visit pre-booked if on contract.
UltraCare isn't a call-centre and it isn't a sub-contractor network. It's our own team, the same engineers who designed your system, reachable through a single contract.
Seven days a week, twenty-four hours a day. Emergency line always answered: no voicemail, no queues.
Technicians with 15+ years servicing medical gas systems, trained at our Lisbon manufacturing facility on every product line we ship.
Every intervention, corrective or preventive, covered end-to-end for six months on parts and labour. No deductible.
Full quality-management certification for medical device manufacturing and servicing. Auditable processes, traceable components, documented interventions.
Predictable operating costs. Longer equipment lifecycles. The maintenance schedule works so your clinical or industrial teams don't have to.
Short-term replacement units kept in stock for critical applications (oxygen generators, compressors, vacuum pumps) and deployed while yours is serviced.
Send us a message describing your installation, the issue, and your location. Our maintenance team gets back to you within 24 hours, 7 days a week.
The questions biomedical engineers, plant managers, and procurement teams ask us most.
