Our Company

Frequently Asked Questions

In order to offer safe and trustworthy medical and industrial equipment, we ensure that our products act in accordance with international standards. Our certifications help provide the best product and service quality to all our customers.

Company & Certifications

What products does Ultra Controlo manufacture and deliver worldwide?

Ultra Controlo designs, manufactures, and delivers turnkey medical and industrial gas plants—including medical oxygen generators, oil-free medical air systems, vacuum plants, and complete pipeline installations—to hospitals and healthcare units around the globe.

How much does a turnkey medical gas plant from Ultra Controlo cost?

Pricing for Ultra Controlo’s turnkey gas plants is customized based on system capacity, configuration, and installation requirements. To receive a detailed quote, please contact our sales team with your project specifications.  

Where is Ultra Controlo headquartered and how can I contact them?

Ultra Controlo International Lda is based in Sintra, Portugal. For inquiries, call +351 219 154 350 or email comercial@ultra-controlo.com.

Is Ultra Controlo certified to ISO and CE standards?

Yes. Ultra Controlo’s products and quality systems are certified to ISO 13485:2016, ISO 9001:2015, ISO 14001, and carry CE 1639 marking—ensuring compliance with medical-device and environmental regulations.

What purity and capacity does the ULTRAOX® medical oxygen generator provide?

The ULTRAOX® series uses PSA (Pressure Swing Adsorption) technology to deliver stable oxygen purities up to 95 % on-site. Capacities are scalable to fit small clinics through large hospitals, all fully certified as medical devices under EU Directive 93/42/EEC.

What features does the ULTRAAR SC oil-free medical air plant include?

ULTRAAR SC is a fully oil-free compressed air system built around dry-running orbital compressors, protective inlet filters, unloading and safety valves, and a large-surface air cooler—designed for continuous, contaminant-free air supply in medical settings.  

What maintenance and support services are offered through UltraCare by Ultra Controlo?

hrough our UltraCare program, we provide 24/7 support and maintenance—including preventive contracts, remote diagnostics, fast spare-parts delivery, and on-site service—to ensure uninterrupted operation of your gas systems.

Which industries and facilities use Ultra Controlo’s systems?

Ultra Controlo serves hospitals, clinics, dental practices, laboratories, and various industrial partners in over 80 countries—wherever reliable on-site medical oxygen, air, or vacuum is mission-critical.

What pipeline accessories does Ultra Controlo’s Medical Gas Pipeline System include?

Our MGPS accessory range covers manifolds and connection systems, alarms and control panels, gas outlets, pendants, headboards, flowmeters, second-stage regulators, valves, and medical-grade copper tubing.

Products & Technical

What is the difference between PSA and liquid oxygen supply for a medical gas system?

PSA (Pressure Swing Adsorption) technology, as used in Ultra Controlo's ULTRAOX® generators, produces medical-grade oxygen on-site from ambient air at purities up to 95%, eliminating the need for liquid oxygen deliveries, cryogenic storage tanks, or hazardous materials handling. Unlike liquid oxygen (LOX) systems that depend on supply chains and require regular tanker deliveries, a PSA generator provides continuous, fully independent oxygen production 24/7 at the point of care. This makes PSA the preferred choice for hospitals in remote regions or anywhere with unreliable supply logistics, as well as facilities seeking to reduce long-term gas procurement costs.

What is a Medical Gas Pipeline System (MGPS) and what components does it include?

A Medical Gas Pipeline System (MGPS) is the complete network of pipes, valves, outlets, alarms, and control panels that distributes medical gases — such as oxygen, compressed air, nitrous oxide, and vacuum — from central supply sources to every patient care area in a hospital. Ultra Controlo's MGPS solutions include manifolds, area valve service units (AVSUs), zone valve boxes, alarm panels, bed-head units, ceiling pendants, gas outlets, flowmeters, second-stage regulators, medical-grade copper tubing, and trolley-mounted cylinder systems. All MGPS installations comply with EN ISO 7396-1 and HTM 02-01 international standards.

What flow capacity range do ULTRAOX® medical oxygen generators cover?

Ultra Controlo's ULTRAOX® PSA medical oxygen generators are available across a wide capacity range — from compact units producing 5 Nm³/h, suitable for small clinics or dental facilities, up to large-scale installations delivering 1,000 Nm³/h for major hospital complexes. All units deliver oxygen at a consistent purity of up to 95% at operating pressures up to 4.5 bar, and are CE-marked and certified as medical devices under EU Directive 93/42/EEC. Systems are modular and scalable, allowing future capacity expansion as a facility's patient care needs grow.

What is the difference between oil-free and oil-lubricated compressors in a medical air system?

Oil-free scroll compressors, as used in Ultra Controlo's ULTRAAR medical air plants, operate without any lubricant in the compression chamber, guaranteeing zero oil contamination in the compressed air delivered to patients. Oil-lubricated compressors require additional downstream oil separators and filters, introducing risk if those components fail or are under-maintained. For medical use, oil-free technology is mandatory under EN ISO 7396-1 and HTM 02-01, which specify that medical air must meet Grade J purity (ISO 8573-1) — free of oil aerosols, particulates, and excess moisture. Ultra Controlo's air plants are INFARMED-registered and factory-validated to these exacting standards.

Do Ultra Controlo's medical vacuum systems comply with international healthcare standards?

Yes. Ultra Controlo's ULTRAVAC medical vacuum plants are purpose-built for clinical environments, providing reliable surgical suction, anaesthetic gas scavenging (AGSS), and laboratory vacuum. They comply with EN ISO 7396-2 for anaesthetic gas scavenging systems and HTM 02-01 for medical vacuum. Every system includes oil-lubricated or dry-running vacuum pumps, bacterial inlet filters, vacuum receivers, safety valves, and continuous monitoring alarm panels. ULTRAVAC plants are modular and scalable — sized from small dental practices to large multi-ward hospitals — and backed by Ultra Controlo's 24/7 global technical support.

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Ultra Controlo supplies both refrigeration dryers and adsorption (desiccant) dryers. Refrigeration dryers cool the compressed air to condense and remove water vapour, typically achieving a pressure dew point of +3°C — suitable for many industrial applications. Adsorption dryers use desiccant material to achieve much lower dew points (down to -40°C or below), which is required for medical air systems under EN ISO 7396-1. Both types are paired with downstream particulate and coalescing filters to achieve the purity grades required by international medical standards.

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Ultra Controlo supplies a full range of bedside and point-of-care accessories: wall-mounted and ceiling-mounted gas outlets (for oxygen, air, vacuum, and nitrous oxide), bed-head units and trunking systems, pendant systems, flowmeters and flow regulators, humidifier bottle assemblies, suction collection jars, secondary pressure regulators, and medical gas hose assemblies. All accessories are colour-coded and labelled to ISO 32 and ISO 407 standards to prevent mis-connection between different gas types — a critical patient safety requirement.

Ultra Controlo supplies both refrigeration dryers and adsorption (desiccant) dryers. Refrigeration dryers cool compressed air to condense and remove water vapour, achieving a pressure dew point of +3°C — suitable for many industrial applications. Adsorption dryers use desiccant material to reach dew points down to -40°C or below, which is required for medical air under EN ISO 7396-1. Both types pair with downstream particulate and coalescing filters to achieve the purity grades required by international medical standards.

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An Anaesthetic Gas Scavenging System (AGSS) is a dedicated medical vacuum system that safely captures and exhausts waste anaesthetic gases from operating theatres, preventing them from accumulating and exposing surgical staff to known occupational health hazards. AGSS is a mandatory requirement in compliant operating theatres under EN ISO 7396-2 and HTM 02-01. Ultra Controlo's ULTRAVAC systems include AGSS-compliant configurations with the appropriate flow rates, dedicated terminal units, and exhaust routes fully separated from surgical vacuum circuits.

Ultra Controlo supplies both refrigeration dryers and adsorption (desiccant) dryers. Refrigeration dryers cool compressed air to condense and remove water vapour, achieving a pressure dew point of +3°C — suitable for many industrial applications. Adsorption dryers use desiccant material to reach dew points as low as -40°C, which is required for medical air under EN ISO 7396-1. Both types are paired with downstream particulate and coalescing filters to achieve the purity grades required by international medical standards.

Ultra Controlo supplies both refrigeration dryers and adsorption (desiccant) dryers. Refrigeration dryers cool compressed air to condense and remove water vapour, achieving a pressure dew point of +3°C — suitable for many industrial applications. Adsorption dryers use desiccant material to reach dew points as low as -40°C, required for medical air under EN ISO 7396-1. Both types pair with downstream particulate and coalescing filters to achieve the purity grades demanded by international medical standards.

Ultra Controlo supplies a full range of bedside and point-of-care accessories: wall and ceiling gas outlets (for oxygen, air, vacuum, and nitrous oxide), bed-head units, pendant systems, flowmeters, humidifier bottle assemblies, suction collection jars, secondary pressure regulators, and gas hose assemblies. All accessories are colour-coded and labelled to ISO 32 and ISO 407 standards to prevent mis-connection between different gas types — a critical patient safety requirement.

Ultra Controlo supplies a full range of bedside accessories: wall and ceiling gas outlets (for oxygen, air, vacuum, and nitrous oxide), bed-head units, pendant systems, flowmeters, humidifier bottle assemblies, suction collection jars, secondary pressure regulators, and gas hose assemblies. All accessories are colour-coded to ISO 32 and ISO 407 standards to prevent mis-connection between gas types — a critical patient safety requirement.

An AGSS safely captures and exhausts waste anaesthetic gases from operating theatres, preventing them from accumulating and exposing surgical staff to occupational health hazards. It is mandatory in compliant theatres under EN ISO 7396-2 and HTM 02-01. Ultra Controlo's ULTRAVAC systems include AGSS-compliant configurations with appropriate flow rates, dedicated terminal units, and exhaust routes fully separated from surgical vacuum circuits.

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Yes. Ultra Controlo's alarm panels and monitoring units can output signals compatible with standard hospital BMS and nurse call systems. Digital volt-free alarm contacts allow the BMS to receive real-time alerts for low pressure, high pressure, plant failure, and changeover events. For advanced integration, Modbus or BACnet protocols can be supported on request — allowing facilities teams to monitor all medical gas plants from a single central control room.

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Medical oxygen pipeline systems typically operate at 4 bar (400 kPa) at the point of use, per EN ISO 7396-1 and HTM 02-01. The central supply — PSA generator, manifold, or liquid oxygen — delivers at higher pressure, regulated down at zone valve boxes and terminal units. Secondary regulators at each outlet further reduce pressure for ventilators, flowmeters, and anaesthetic machines. Ultra Controlo's systems are designed and tested to these parameters as standard.

What products does Ultra Controlo manufacture and deliver worldwide?

Ultra Controlo designs, manufactures, and delivers turnkey medical and industrial gas plants—including medical oxygen generators, oil-free medical air systems, vacuum plants, and complete pipeline installations—to hospitals and healthcare units around the globe.

Installation & Support

How long does it take to install a turnkey medical gas plant from Ultra Controlo?

Installation timelines vary depending on the size and complexity of the project. A standard medical oxygen generator for a mid-size hospital typically takes 2 to 4 weeks from equipment delivery to full commissioning. Large multi-system installations — covering oxygen, medical air, vacuum, and a complete pipeline network — can take 4 to 12 weeks. Ultra Controlo's project teams manage the entire scope: site survey, equipment placement, piping, electrical connections, commissioning, and staff handover training. Every system is factory-tested and validated at our facilities in Portugal before shipment.

Does Ultra Controlo provide installation training and staff certification for hospital teams?

Yes. As part of every turnkey project, Ultra Controlo provides hands-on installation training and a full operational handover to the hospital's engineering and clinical teams. Training covers system operation, alarm response procedures, routine maintenance tasks, and emergency shutdown protocols. Documentation is provided in the client's local language wherever possible. Ultra Controlo can also support third-party certification and compliance audits required by local health authorities as part of the formal commissioning and sign-off process.

What does the UltraCare preventive maintenance program include?

UltraCare is Ultra Controlo's comprehensive after-sales service program, designed to maximise system uptime and extend equipment lifespan. It covers scheduled preventive maintenance visits (typically every 6 or 12 months), on-site corrective maintenance in the event of a failure, remote system diagnostics, priority dispatch of original spare parts, and access to a 24/7 emergency technical hotline. Clients on a UltraCare contract receive guaranteed response times, a dedicated service engineer, and full maintenance reporting — ensuring regulatory compliance and peace of mind for hospital management.

How quickly can Ultra Controlo deliver spare parts to international customers?

Ultra Controlo maintains a comprehensive spare-parts inventory at its logistics centre in Sintra, Portugal. For standard components — including filters, valves, compressor airends, control modules, and sensor kits — dispatch typically occurs within 24 to 48 hours of order confirmation. International shipments are coordinated through established express freight networks, ensuring rapid delivery to any of the 80+ countries Ultra Controlo serves. For critical system emergencies, expedited airfreight options are available to minimise downtime at the facility.

Can Ultra Controlo retrofit or upgrade an existing medical gas installation?

Yes. Ultra Controlo's technical team offers full system audits, retrofits, and capacity upgrades for existing medical gas installations — regardless of the original manufacturer. Common scenarios include adding on-site PSA oxygen generation to replace or supplement cylinder banks, expanding pipeline distribution to new hospital wings, replacing aged oil-lubricated compressors with modern oil-free scroll units, and integrating digital monitoring and alarm systems. All retrofit work begins with an on-site assessment, after which a formal technical and commercial proposal is produced before any work commences.

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Yes. Ultra Controlo can provide remote monitoring solutions that allow system status, alarm conditions, and key performance data to be accessed by technical teams without an on-site visit. Remote monitoring is configured via secure internet connection or GSM modem, depending on the hospital's IT infrastructure. This is especially valuable for facilities in remote locations, ensuring early fault detection and faster response times — and is available as part of the UltraCare service program.

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Ultra Controlo has installed medical gas systems in more than 80 countries across five continents, including Western and Eastern Europe, sub-Saharan Africa, North Africa, the Middle East, South and Southeast Asia, and Latin America. Notable projects include hospitals in Angola, Mozambique, Cape Verde, São Tomé e Príncipe, Nigeria, Saudi Arabia, Qatar, Pakistan, India, and Brazil. The company's strong Lusophone network makes it a preferred supplier in Portuguese-speaking African countries (PALOP) in particular.

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Contact Ultra Controlo's commercial team by phone at +351 219 154 350 or by email at comercial@ultra-controlo.com. You will be asked for basic project information — facility type, location, planned bed capacity, and gases required — so the right technical specialist can be assigned. For international projects, Ultra Controlo coordinates with its local distributor in your country. A formal site survey report and system sizing recommendation is then produced at no charge as part of the initial project proposal.

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Ultra Controlo provides a standard warranty covering manufacturing defects in materials and workmanship — typically 12 months from commissioning for capital equipment such as oxygen generators, medical air plants, and vacuum systems. Extended warranty coverage is available through the UltraCare maintenance program. During the warranty period, Ultra Controlo covers replacement parts and, where applicable, on-site corrective service, coordinated through the International Assistance Center and local service partners.

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Ultra Controlo's global support model operates on three tiers. First, remote diagnosis via phone or video call with the International Assistance Center in Portugal, available 24/7. Second, rapid spare parts dispatch from our central warehouse in Sintra — typically within 24 to 48 hours via express international freight. Third, on-site intervention through Ultra Controlo's network of trained local distributor engineers in 80+ countries. Where no local partner exists, Ultra Controlo can deploy its own field engineers. UltraCare contract clients receive priority access across all three tiers.

Global Reach & Export

Does Ultra Controlo deliver medical gas equipment to developing countries?

Yes. Ultra Controlo has completed turnkey medical gas projects in more than 80 countries, including developing nations across Sub-Saharan Africa, Southeast Asia, the Middle East, and Latin America. Our teams manage the full delivery lifecycle — from engineering and manufacturing in Portugal to international shipping, customs clearance, on-site installation, commissioning, and staff training — ensuring hospitals receive fully operational, certified medical gas systems even in the most remote regions.

In which countries is Ultra Controlo active?

Ultra Controlo is present in more than 80 countries across five continents. Projects include hospitals and industrial facilities in Africa (Angola, Mozambique, Cape Verde, Nigeria, Kenya), the Middle East (Saudi Arabia, UAE, Qatar), Europe (Portugal, Spain, France, Germany), Asia, and the Americas. Visit our World page for an interactive map of all our global installations.

How does Ultra Controlo manage international shipping and customs?

Ultra Controlo's dedicated export team prepares all necessary export documentation, certificates of origin, packing lists, and regulatory compliance records for customs clearance in destination countries. Equipment is packaged to withstand long-distance freight, and we work with specialist medical-equipment forwarders to ensure on-time, damage-free delivery by sea, air, or road — including to landlocked destinations.

Can Ultra Controlo adapt systems to local power and infrastructure conditions?

Yes. All Ultra Controlo systems are engineered for variable power supplies, including voltage fluctuations common in developing regions. Systems can be configured for single- or three-phase supply (220 V or 380 V, 50/60 Hz) and integrated with UPS units, automatic voltage regulators (AVRs), and diesel or solar generator interfaces to maintain continuous operation. Our engineers assess site infrastructure during the project survey phase and adapt all specifications accordingly.

Does Ultra Controlo comply with local regulations in each country?

Yes. Before every project, Ultra Controlo conducts a regulatory assessment to understand local Ministry of Health requirements, import licensing rules, and applicable standards (such as EN ISO 7396-1, HTM 02-01, or NFPA 99). We provide full technical documentation — including CE declarations, ISO certificates, and test reports — to support local regulatory approval, hospital accreditation, and inspection authority requirements in any country.

Oxygen & Gas Technology

What is PSA technology and how does ULTRAOX® use it to generate medical oxygen?

PSA stands for Pressure Swing Adsorption — a proven process in which compressed air passes through zeolite molecular sieve beds that selectively remove nitrogen, allowing high-purity oxygen to accumulate in a receiver vessel. ULTRAOX® uses a twin-tower PSA design: while one bed produces oxygen, the other regenerates automatically, ensuring continuous, uninterrupted flow without the need for liquid oxygen deliveries or compressed gas cylinders.

What oxygen purity and flow capacity does ULTRAOX® achieve?

ULTRAOX® delivers medical-grade oxygen at 93% ± 3% purity per European Pharmacopoeia monograph 0417 and ISO 10083, and up to 95% purity for specific clinical requirements. Flow capacities range from 5 Nm³/h for small clinics to over 1,000 Nm³/h for large hospital complexes. Continuous purity monitoring with automatic alarms is included as standard, ensuring patient safety at all times.

Can the ULTRAOX® oxygen generator operate during power outages?

Yes. ULTRAOX® supports integrated UPS (Uninterruptible Power Supply) modules for short power interruptions, and can automatically switch over to a cylinder bank manifold during extended outages — ensuring oxygen supply to patients is never interrupted. Ultra Controlo can design the full backup architecture, including manifold sizing, cylinder capacity calculations, and automatic changeover panels, as part of the turnkey project scope.

What is the advantage of an on-site oxygen generator over medical oxygen cylinders?

On-site PSA generation eliminates the recurring cost and logistical risk of cylinder supply. Hospitals with ULTRAOX® are no longer dependent on delivery schedules, cylinder storage space, or third-party suppliers — which is critical in regions with unreliable supply chains. The cost of producing one cubic metre of oxygen on-site is a fraction of the delivered cylinder cost, and the system provides a continuous, virtually unlimited supply, removing the risk of stock-outs during peak demand or emergencies such as a pandemic.

Is Ultra Controlo’s medical oxygen generator approved for use in hospitals?

Yes. ULTRAOX® oxygen generators are CE-marked under Notified Body 1639 and manufactured to ISO 13485:2016, qualifying them as medical devices for use in clinical environments across Europe and in countries that accept CE certification. In Portugal, the system is also registered with INFARMED, the national medicines and health products authority. Full technical documentation is provided for regulatory submissions in any country.

MGPS & Pipeline Systems

What is a Medical Gas Pipeline System (MGPS) and what does it include?

A Medical Gas Pipeline System (MGPS) is a centralised network of pipes, valves, outlets, alarms, and control panels that distributes medical gases — including oxygen, medical air, nitrous oxide, and vacuum — from a central plant room to every point of use throughout a hospital. Ultra Controlo's MGPS solutions comply with EN ISO 7396-1 and are installed to HTM 02-01 standards, including zone valve boxes, area alarm panels, gas outlet stations at bedhead and theatre levels, pipeline manifolds, and automatic changeover systems.

What medical gas outlets and pipeline accessories does Ultra Controlo supply?

Ultra Controlo supplies a comprehensive range of MGPS accessories including: ceiling-mounted and wall-mounted gas outlet stations (for O₂, air, vacuum, CO₂, N₂O), bedhead trunking units, theatre pendants, zone valve boxes, area and master alarm panels, pressure switches and gauges, pipeline manifolds, oxygen and nitrous oxide cylinder trolleys, flowmeters, humidifiers, suction collection jars, and inline filters. All accessories are certified to EN ISO 9170-1 and compatible with international pipeline standards.

How are Ultra Controlo medical gas systems commissioned and handed over?

Every Ultra Controlo turnkey project ends with a structured commissioning and handover process. This includes full system testing (pressure, flow, purity), a documented V&V (Validation and Verification) report, on-site staff training for hospital technical and clinical teams, and formal handover with a complete documentation pack. A commissioning certificate is issued upon successful completion, and the system enters the UltraCare after-sales programme for ongoing maintenance and support.

UltraCare & After-Sales

What is the UltraCare after-sales program and what does it cover?

UltraCare is Ultra Controlo's comprehensive after-sales service program, designed to maximise system uptime and protect the hospital's investment. It includes 24/7 emergency technical support, scheduled preventive maintenance visits (every 6 or 12 months), remote system diagnostics, priority spare-parts dispatch from our logistics centre in Portugal, and full maintenance reporting for regulatory compliance. Clients receive guaranteed response times and dedicated service engineers throughout the system's operational lifetime.

How quickly can Ultra Controlo deliver spare parts to international customers?

Ultra Controlo maintains a comprehensive spare-parts inventory at its logistics centre in Sintra, Portugal, covering all critical components for its medical gas systems. Standard spare parts are dispatched within 24–48 hours by express international courier. For urgent clinical situations, emergency shipments can be arranged within hours. Customers under UltraCare service contracts receive priority access to the full parts catalogue with guaranteed delivery windows tailored to their country’s logistics conditions.

Regulatory & Compliance

What certifications and quality standards does Ultra Controlo hold?

Ultra Controlo holds ISO 13485:2016 (medical devices), ISO 9001:2015 (quality management), and ISO 14001 (environmental management) certifications. Medical gas systems carry CE marking under Notified Body 1639, confirming conformity with EU MDR 2017/745. Products comply with EN ISO 7396-1, HTM 02-01, and NFPA 99, enabling deployment across international regulatory frameworks.

Are Ultra Controlo systems approved for use in European hospitals?

Yes. All Ultra Controlo medical gas plants are CE-marked under NB 1639 per EU MDR 2017/745, validated for healthcare use across the European Economic Area. Full technical documentation — Declaration of Conformity, test certificates, and quality system records — supports hospital procurement and regulatory approval in any EU member state.

How does Ultra Controlo ensure compliance with EN ISO 7396-1 and HTM 02-01?

Ultra Controlo designs and commissions MGPS installations to EN ISO 7396-1 and BS EN 737-3. For HTM 02-01 projects, our team conducts full Validation and Verification — pressure testing, purity analysis, cross-connection testing, and flow-rate verification at every outlet. Commissioning documentation and third-party witness testing are available on request.

What regulatory documentation does Ultra Controlo provide per project?

Each project includes a full documentation package: Declaration of Conformity (CE marking), ISO facility certificates, material certifications for wetted components (EN ISO 15001 compliant), oxygen purity and flow-rate test certificates, installation and operation manuals, preventive maintenance schedules, and as-built MGPS drawings. This documentation supports Ministry of Health approvals, JCI accreditation, and local authority inspections worldwide.

Does Ultra Controlo follow WHO guidelines for medical gas systems?

Yes. Ultra Controlo systems align with WHO guidelines for medical oxygen in health facilities, including the WHO Technical Specifications for Oxygen Concentrators and recommendations for medical gas pipeline infrastructure. Our solutions are regularly deployed in projects supported by international health organizations, NGOs, and government health ministries in low- and middle-income countries.

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Who are we?

Ultra Controlo is formed by a dynamic and enterprising team dedicated to the manufacture of medical gas plants, assembled and tested in our factories and ready to be installed in clinics and hospitals everywhere around the world.

We supply complete turn-key projects, build to fit your needs, on Medical Gas Piping Systems (MGPS).

About Us